Great service from Patagonia

Anybody that knows me or reads my blog can tell I'm a fan of Patagonia gear. I’ve used the lightweight deep wading jacket for around 5 years now. At the end of last season the zip broke, usual place I guess, a combination of the salt and general wear. I dropped them an email regarding a possible repair, they replied asking me for the model reference numbers from the label. These were barely visible due to the wear but with some guess work on the digits they confirmed they could sort it. I ‘ve just received this back today, main zip  replaced as well as  two new chest pockets zips.

The repair was turned around in 3 weeks via their service centre in Portugal costing a total pf £12, the price of the postage.